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Types of call transfers: 

• Blind Transfer
• Consultation transfer

Blind Transfer

Use a blind transfer to transfer a call directly to another user, number, external contact, or queue without talking to the intended recipient:

1. From the current call, select the arrow.
2. Type the phone number in the Enter name field and click the arrow.


Note: Use the full phone number. Genesys Cloud does not support extension-only numbers.

3. Click Done.

Consultation Transfer

Use a consult transfer to talk with the intended recipient before you transfer a call:

1. From the current call, click the people.
2. Type the phone number in the Enter name field and click the people icon.

3. Consult with individual.
4. Click the arrow.


5. Click Done.

For Microsoft Teams related questions or problems, send email to unifiedcommunications@uh.edu.